在考研英语写作中,投诉信（Letter of Complaint）是一种常见的应用文题型，它不仅考察考生的语言组织能力，还要求逻辑清晰、表达得体，掌握投诉信的写作技巧，不仅能在考试中拿高分，也能在实际生活中发挥作用，本文将详细解析投诉信的写作结构、常用表达及高分策略，帮助考生轻松应对这一题型。
投诉信的写作目的与适用场景
投诉信的主要目的是向相关方表达不满,并提出合理的解决方案，在考研作文中，题目通常会设定一个具体情境，
- 购买的商品存在质量问题
- 服务态度恶劣
- 公共设施损坏无人维修
- 网络课程未按时开课
考生需要根据题目要求,模拟真实场景，用正式但不失礼貌的语言撰写投诉信。
投诉信的写作结构
一篇标准的投诉信通常包含以下几个部分：
开头（Introduction）
简要说明写信目的,直接点明投诉事项，避免冗长铺垫，确保开门见山。
常用表达：
- I am writing to express my dissatisfaction with...
- I regret to inform you that...
- I would like to bring to your attention the issue of...
正文（Body）
详细描述问题,包括时间、地点、具体问题及造成的影响，必要时可提供证据，如订单号、照片等。
写作要点：
- 客观陈述事实,避免情绪化表达
- 逻辑清晰,按时间或问题严重性排序
- 适当使用连接词（Firstly, Moreover, Finally）
常用表达：
- On [date], I purchased [product] from your store, but...
- The service I received was far below the expected standard because...
- This situation has caused me considerable inconvenience as...
Conclusion）
明确提出解决方案或期望的回复方式,保持礼貌但坚定。
常用表达：
- I would appreciate it if you could...
- I hope this matter will be resolved promptly.
- Please let me know how you plan to address this issue.
高分技巧
语言正式但不刻板
避免过于口语化,但也不要使用生硬的法律术语，保持礼貌，用“I would like to”而非“You must”。
逻辑清晰，层次分明
分段明确,每段只讲一个重点，使用连接词使行文流畅。
提出合理诉求
不要一味指责,而是给出可行的解决方案，如退款、换货或书面道歉。
检查语法与格式
确保无拼写错误,日期、称呼等格式正确，考研作文中，格式错误会扣分。
范文示例
** 你在某电商平台购买了一本书，但收到时发现书籍破损，且与描述不符，写一封投诉信。
范文：
Dear Customer Service Manager,
I am writing to formally complain about a recent purchase I made on your platform. On October 10th, I ordered a copy of "Advanced English Grammar" (Order #12345), but the book I received was severely damaged and did not match the product description.
Firstly, the cover of the book was torn, and several pages were folded. Secondly, the edition I received was outdated, whereas the website advertised the latest version. This has greatly affected my study plans, as I needed the updated content for my exam preparation.
I would appreciate it if you could send me a replacement copy in perfect condition or issue a full refund. Please confirm the resolution by email within three working days. I trust you will handle this matter seriously to maintain your company’s reputation.
Sincerely,
[Your Name]
常见错误与避免方法
- 语气过于强硬：避免使用“You must”或“I demand”，改用“I would appreciate it if you could”。
- 细节缺失：务必提供订单号、日期等关键信息，否则投诉缺乏依据。
- 结构混乱：按“问题描述→影响→诉求”的顺序写作，避免跳跃式表达。
掌握投诉信的写作方法,不仅能提升考研作文分数，也能培养实际沟通能力，多加练习，考试时自然游刃有余。
